564 recorded events, 2009–2026, from 12 city data systems. The city's paper trail here is mostly 223 311 service requests, 157 HPD complaints, 120 HPD housing violations.
Full record, year by year Support this site
A modest record — below the level that usually signals systemic problems. More recorded distress than 82% of 100+-unit residential buildings citywide. The citywide median for 100+-unit residential buildings is 3.7 penalty points per 10 units; this building carries 30.6. In ZIP 11207, 62% of residential buildings hold an A and 13% grade D or F. How grades work
Among 4,677 100+-unit residential buildings citywide · left is less recorded distress, right is more
| Open HPD violations | 10 total — 3 class C (immediately hazardous), 6 class B, 1 class A. Oldest open since 2026-05-13. |
| Pending HPD litigation | 1 case(s) pending in housing court |
status snapshot refreshed weekly from HPD records
64 heat or hot-water complaints in the last three years (winter 2024–25: 6 · winter 2025–26: 48). Repeated winter clusters suggest a chronic heating problem.
2 bedbug-infested unit(s) reported in filings over the last three years.
223 service requests in the last three years. Most common: UNSANITARY CONDITION (78) · Noise (39) · HEAT/HOT WATER (30) · PAINT/PLASTER (11) · PLUMBING (9) · GENERAL (8).
No permitted work with a declared cost filed in the last decade. Permit costs cover filed construction work only — they do not capture routine maintenance or repairs done without a permit.
| No | Built before 1974 (2022) |
| Yes | Six or more residential units (184) |
| No | 421-a / J-51 tax benefit on the current tax roll |
1 of 3 signals present. Only a partial profile — stabilization is possible but less likely. The definitive answer for any unit: request its rent history from NYS Homes & Community Renewal (free, at hcr.ny.gov).
| Registered owner(s) | HELP SUTTER A LLC |
| Head officer | DAVID CLEGHORN |
| Managing agent | ARCO MANAGEMENT CORP |
| Last registered | 2025-07-29 |
as filed by the owner in the building's HPD registration
| Tax year | City market value | Assessed value |
|---|---|---|
| 2025 | $29,471,309 | $13,262,089 |
| 2026 | $30,956,000 | $13,930,200 |
| 2027 | $0 | $0 |
The city's market estimate has fallen 100% between tax years 2025 and 2027.
Tax exemptions on the roll: 420C
Not in the FEMA 1%-annual-chance floodplain (2015 preliminary maps).
Hurricane evacuation zone 6 of 6 — zone 1 evacuates first.
Not in the city's stormwater (cloudburst) flood maps under any modeled scenario.
1 street-flooding or sewer-backup complaints at this address since 2026 (1 in the last three years).
Sources: FEMA flood maps (coastal), NYC DEP Stormwater Flood Maps (cloudburst), NYC hurricane evacuation zones, and 311 records for this address.
| Subway | Sutter Av — L · 450 ft straight-line (about a 2-minute walk) · station accessibility: none |
| Bus | Nearest boarding stop: Sutter Av / Hinsdale St — B14 · 150 ft |
| Citi Bike | Blake Ave & Hinsdale St · 500 ft · station location as of 2026-09-23; live availability |
| School zones (2024–25 map) | Elementary: P.S. 328 Phyllis Wheatley Middle: J.H.S. 292 Margaret S. Douglas. Confirm with the DOE's school search. |
Distances are straight-line, not walking routes. Transit locations from the MTA and Citi Bike, bike facilities from NYC DOT, school zones from the DOE's 2024–25 maps.
504 Sutter Avenue
| Heat or hot water | Heat or hot water |
| Apartment maintenance | Apartment maintenance |
| Bed bugs | Bed bugs |
| Residential pests | Residential pests |
| Rats or mice | Rats or mice |
| Anything else | Anything else |
223 311 service requests from this address in the last three years — 30 of them about heat or hot water.
311 will ask for the address, the apartment if the problem is inside, and what's wrong. Contact details are optional for most complaints; food-poisoning reports can be anonymous. Complaints appear in the city's public 311 data, usually within a day or two, and then in the Live from 311 box on this page.
Managed by ARCO MANAGEMENT CORP — 37 buildings, 2,662 units. Grades across the portfolio: A13 · B15 · C5 · D4. See the whole portfolio
| Building | Borough | Units | Grade |
|---|---|---|---|
| 137 West 23 Street | MN | 210 | B |
| 2383 2 Avenue | MN | 208 | C |
| 2243 3 Avenue | MN | 208 | B |
| 504 Sutter Avenue | BK | 184 | B |
| 330 Hinsdale Street | BK | 150 | C |
| 211 East 122 Street | MN | 148 | B |
| 355 Shepherd Avenue | BK | 125 | A |
| 20-50 Nameoke Avenue | QN | 114 | B |
| 751 Evergreen Avenue | BK | 103 | B |
| 350 Snediker Avenue | BK | 98 | B |
| 113 East 13 Street | MN | 96 | B |
| 2391 2 Avenue | MN | 92 | B |
| 775 Crotona Park North | BX | 84 | A |
| Hinsdale Street | BK | 79 | A |
| 2640 8 Avenue | MN | 76 | A |
| 270 East 2 Street | MN | 75 | A |
| 10 Park Hill Avenue | SI | 70 | A |
| 463 Livonia Avenue | BK | 57 | B |
| 353 Hendrix Street | BK | 54 | A |
| 360 Snediker Avenue | BK | 52 | B |
| 984 Woodycrest Avenue | BX | 48 | B |
| Prospect Place | BK | 44 | A |
| 30 Park Hill Court | SI | 36 | A |
| 1233 White Plains Road | BX | 32 | A |
| 247 Jersey Street | SI | 31 | C |
| 316 Jersey Street | SI | 28 | C |
| 1058 Teller Avenue | BX | 26 | A |
| 216 Jersey Street | SI | 20 | D |
| 283 Jersey Street | SI | 16 | D |
| 369 Jersey Street | SI | 16 | D |
| 319 Jersey Street | SI | 16 | C |
| 336 Jersey Street | SI | 14 | D |
| 3042 Holland Avenue | BX | 13 | B |
| 3034 Holland Avenue | BX | 13 | B |
| 3046 Holland Avenue | BX | 13 | B |
| 31 Park Hill Lane | SI | 12 | A |
| 336 East 140 Street | BX | 1 | A |
| Year | Construction | Enforcement | Housing & tenants | Ownership & money | Health & systems | Total |
|---|---|---|---|---|---|---|
| 2017 | 0 | 0 | 0 | 0 | 2 | 2 |
| 2018 | 0 | 0 | 0 | 0 | 3 | 3 |
| 2019 | 0 | 0 | 0 | 0 | 3 | 3 |
| 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2021 | 3 | 0 | 0 | 0 | 1 | 4 |
| 2022 | 4 | 0 | 0 | 0 | 0 | 4 |
| 2023 | 8 | 0 | 0 | 0 | 0 | 8 |
| 2024 | 0 | 0 | 10 | 6 | 1 | 17 |
| 2025 | 0 | 3 | 194 | 0 | 0 | 197 |
| 2026 | 0 | 0 | 304 | 6 | 0 | 310 |
Every one of the 564 recorded events, 2009–2026, is laid out year by year in the full report (print-ready).
Explore: ZIP 11207 · Landlord rankings · How grades work · The map · The Mice Map