A modest record — below the level that usually signals systemic problems. More recorded distress than 61% of 6-24-unit residential buildings citywide. The citywide median for 6-24-unit residential buildings is 16.3 penalty
points per 10 units; this building carries 27. In ZIP 10024, 70% of residential buildings hold an A and
2% grade D or F.
How grades work
this building
A
B
C
Among 46,798 6-24-unit residential buildings citywide · left is less recorded distress, right is more
Open with the city right now
No current HPD flags in the latest weekly snapshot: no open violations, no
pending litigation, no active vacate orders, and not in the Alternative Enforcement Program.
Patterns
3 heat or hot-water complaints in the last three years (winter 2023–24: 3).
8 bedbug-infested unit(s) reported in filings over the last three years.
What 311 hears from this address
5 service requests in the last three years. Most common: Noise (4) · HEAT/HOT WATER (1).
Filed construction activity
$138,440 in permitted construction work filed since
2016 (3 filings with a declared cost) — a rough measure of how actively
the owner maintains the building. Permit costs cover filed construction work only — they do not
capture routine maintenance or repairs done without a permit.
Rent-stabilization signals
Yes
Built before 1974 (1892)
Yes
Six or more residential units (10)
No
421-a / J-51 tax benefit on the current tax roll
2 of 3 signals present. This is the classic profile of a rent-stabilized building (pre-1974, 6+ units) — many units in such buildings remain stabilized. The definitive answer for any unit:
request its rent history from NYS Homes & Community Renewal (free, at hcr.ny.gov).
Registered with HPD — the names behind the building
Registered owner(s)
21 WEST 87 REALTY, LLC
Head officer
TERRENCE LOWENBERG
Managing agent
SMICON UWS REALTY MANAGEMENT, LLC
Last registered
2026-07-27
as filed by the owner in the building's HPD registration
What the city thinks it's worth
Tax year
City market value
Assessed value
2025
$5,284,800
$2,378,160
2026
$4,808,000
$2,163,600
2027
$4,044,000
$1,819,800
The city's market estimate has fallen
23% between tax years 2025 and 2027.
Building systems
Heating fuel
NATURALGAS
Flood exposure
Not in the FEMA 1%-annual-chance floodplain (2015 preliminary maps).
Not in a hurricane evacuation zone.
Not in the city's stormwater (cloudburst) flood maps under any modeled scenario.
No street-flooding or sewer-backup complaints on record at this address.
Sources: FEMA flood maps (coastal), NYC DEP Stormwater Flood Maps
(cloudburst), NYC hurricane evacuation zones, and 311 records for this address.
Getting around
Subway
86 St — B C · 300 ft straight-line (about a 1-minute walk) · station accessibility: none
Bus
Nearest boarding stop: W 86 St / Central Pk West — M86-SBS · 350 ft · Select Bus Service
Citi Bike
W 89 St & Columbus Ave · 600 ft · station location as of 2026-09-23; live availability
Distances are straight-line, not walking routes. Transit locations from the MTA and
Citi Bike, bike facilities from NYC DOT, school zones from the DOE's 2024–25 maps.
5 311 service requests from this address in the last three years — 1 of them about heat or hot water.
311 will ask for the address, the apartment if the problem is inside, and what's wrong.
Contact details are optional for most complaints; food-poisoning reports can be anonymous. Complaints
appear in the city's public 311 data, usually within a day or two, and then in the Live from 311 box
on this page.
Most recent mortgage recorded against this lot: $2,650,000 on
2020-01-29 (lender: Bnb Bank). Face amount at recording — it may have since been paid
down, refinanced or satisfied. View the recorded
document.
Date
Record
Amount
Per res. unit
2026-05-04
Agreement $2,368,562 — from 21 WEST 87 REALTY LLC; SM 21W87 LLC to DIME COMMUNITY BANK
$2,368,562
2025-12-08
RPTT&RET $4,230,139 — from DAHL BROTHERS, LLC; MORGAN HILL INVESTMENTS LLC; SHRE, LLC; GAFFNEY NEW YORK HOLDINGS, INC to SMICON MH ACQUISITION LLC
$4,230,139
2020-01-29
Mortgage $2,650,000 — from SM 21W87 LLC; 21 WEST 87 REALTY LLC to BNB BANK
$2,650,000
2020-01-29
AL&R $2,650,000 — from SM 21W87 LLC; 21 WEST 87 REALTY LLC to BNB BANK
$2,650,000
2020-01-29
Agreement $13,500,000 — from SM 28W88 LLC; 26 WEST 88 REALTY LLC; 18 WEST 88 REALTY LLC; SM 37W89 LLC; 28 WEST 88 REALT to BNB BANK
$13,500,000
2018-03-05
SPRD $21,500,000 — from 26 WEST 88 REALTY LLC; 221 WEST 70 REALTY LLC; 37 WEST 89 REALTY LLC; 21 WEST 87 REALTY LL to BANKUNITED, N.A.
$21,500,000
2015-07-01
AL&R $21,500,000 — from SM 28W88 LLC; SM 21W87 LLC; 37 WEST 89 REALTY LLC; 18 WEST 88 REALTY LLC; 26 WEST 88 REALT to BANKUNITED, N.A.
$21,500,000
2015-07-01
Mortgage $6,000,000 — from SM 26W88 LLC; SM 18W88 LLC; 26 WEST 88 REALTY LLC; 18 WEST 88 REALTY LLC; SM 30W88 LLC; 21 to BANKUNITED, N.A.
$6,000,000
2015-07-01
AL&R $6,000,000 — from SM 30W88 LLC; SM 26W88 LLC; 21 WEST 87 REALTY LLC; SM 28W88 LLC; SM 18W88 LLC; 37 WEST 89 to BANKUNITED, N.A.
$6,000,000
2015-07-01
Mortgage $14,500,000 — from SM 221W70 LLC; 30 WEST 88 REALTY LLC; SM 18W88 LLC; SM 21W87 LLC; SM 30W88 LLC; SM 26W88 L to BANKUNITED, N.A.
$14,500,000
2015-07-01
Deed $6,200,000 — from ZEVSON LAND CO., L.P. to 21 WEST 87 REALTY LLC; SM 21W87 LLC
$6,200,000
2015-07-01
Agreement $21,500,000 — from 30 WEST 88 REALTY LLC; SM 30W88 LLC; SM 26W88 LLC; 28 WEST 88 REALTY LLC; 37 WEST 89 REALT to BANKUNITED, N.A.
$21,500,000
2011-01-25
Mortgage $414,508 — from ZEVSON LAND CO., L.P. to STACEY L. COHEN, AS TRUSTEE; THE LION GROUP INC. BENEFITS PROTECTION
$414,508
2011-01-25
Agreement $1,000,000 — from THE LION GROUP INC. BENEFITS PROTECTION ; STACEY L. COHEN, AS TRUSTEE to ZEVSON LAND CO., L.P.
$1,000,000
2011-01-25
AL&R $1,000,000 — from ZEVSON LAND CO., L.P. to STACEY L. COHEN, AS TRUSTEE; THE LION GROUP INC. BENEFITS PROTECTION
$1,000,000
Ten-year activity
20100
2017
20
2018
2019
2020
2021
2022
2023
2024
2025
2026
ConstructionHousing & tenantsOwnership & moneyHealth & systems
Show as table
Year
Construction
Housing & tenants
Ownership & money
Health & systems
Total
2017
0
0
0
2
2
2018
3
15
1
1
20
2019
0
1
0
3
4
2020
2
4
7
2
15
2021
0
6
0
3
9
2022
0
2
0
3
5
2023
0
5
0
2
7
2024
0
2
0
2
4
2025
0
4
1
3
8
2026
0
0
2
1
3
This record is free. Keeping it free costs money. Servers, data pipelines, weekends. Pay what you want — a dollar helps.
Agreement $2,368,562 — from 21 WEST 87 REALTY LLC; SM 21W87 LLC to DIME COMMUNITY BANK
2026-05-04
Agreement — from SM 37W89 LLC; SM 18W88 LLC; 30 WEST 88 REALTY LLC; 21 WEST 87 REALTY LLC; 28 WEST 88 REALT to DIME COMMUNITY BANK
2026-01-14
Boiler inspection
2025-12-08
RPTT&RET $4,230,139 — from DAHL BROTHERS, LLC; MORGAN HILL INVESTMENTS LLC; SHRE, LLC; GAFFNEY NEW YORK HOLDINGS, INC to SMICON MH ACQUISITION LLC
2025-12-02
Bedbug filing: 3 infested units
2025-10-22
Rodent inspection: Passed
The full timeline
2026
2026-05-04Agreement $2,368,562 — from 21 WEST 87 REALTY LLC; SM 21W87 LLC to DIME COMMUNITY BANK$2,368,562
2026-05-04Agreement — from SM 37W89 LLC; SM 18W88 LLC; 30 WEST 88 REALTY LLC; 21 WEST 87 REALTY LLC; 28 WEST 88 REALT to DIME COMMUNITY BANK
2026-01-14Boiler inspection
2025
2025-12-08RPTT&RET $4,230,139 — from DAHL BROTHERS, LLC; MORGAN HILL INVESTMENTS LLC; SHRE, LLC; GAFFNEY NEW YORK HOLDINGS, INC to SMICON MH ACQUISITION LLC$4,230,139
2024-10-29311: Noise — Noise: Construction Equipment (NC1)
2024-09-05Rodent inspection: Passed
2024-01-31Boiler inspection
2023
2023-12-08HPD class C: § 27-2005, 27-2007, 27-2041.1 HMC, §238, § 309; § 107 (2) ( C) MDL AND 28 RCNY §25-171: REPLACE OR REPAIR THE SELF-CLOSING DOORS THAT IS MIS
2023-12-08HPD class C: § 27-2028, 2032 ADM CODE PROVIDE AN ADEQUATE SUPPLY OF HEAT FROM AN APPROVED CENTRAL HEATING SYSTEM, OR AN APPROVED SYSTEM OF GAS OR ELECTRI
2023-12-06311: HEAT/HOT WATER — ENTIRE BUILDING
2023-12-06Tenant complaint: HEAT/HOT WATER — ENTIRE BUILDING
2021-04-01HPD class A: (A) § HMC:FILE ANNUAL BEDBUG REPORT IN ACCORDANCE WITH HPD RULE AS DESCRIBED ON THE BACK OF THIS NOTICE OF VIOLATION OR AS DESCRIBED ON HPD
2020
2020-12-26311: Noise — Noise: Alarms (NR3)
2020-10-28311: Noise — Noise: Construction Equipment (NC1)
2020-10-01311: Request Large Bulky Item Collection — Request Large Bulky Item Collection
2020-07-29Job filed: Plumbing work being filed in conjunction with Alteration 2 application to combine unit 3A & 3B on the 3rd floor. No change to use, egress or occupancy$22,500
2020-07-22Job filed: INTERIOR RENOVATION TO COMBINE APARTMENTS 3A AND 3B AS PER TPPN 3/97. PARTITION CHANGES AND MINOR MECHANICAL WORK AS PER PLANS. NO CHANGE IN USE, OCCU$65,940
2020-01-29Mortgage satisfied — from SM 30W88 LLC; 21 WEST 87 REALTY LLC; 37 WEST 89 REALTY LLC; SM 221W70 LLC; SM 28W88 LLC; S to BANKUNITED, N.A.
2020-01-29TL&R — from BANKUNITED, N.A. to SM 26W88 LLC; 30 WEST 88 REALTY LLC; 21 WEST 87 REALTY LLC; SM 30W88 LLC; SM 18W88 LLC; 18
2020-01-29TL&R — from BANKUNITED, N.A. to SM 37W89 LLC; 21 WEST 87 REALTY LLC; SM 28W88 LLC; SM 18W88 LLC; 37 WEST 89 REALTY LLC; SM
2020-01-29Mortgage assigned — from BANKUNITED, N.A. to BNB BANK
2020-01-29Mortgage $2,650,000 — from SM 21W87 LLC; 21 WEST 87 REALTY LLC to BNB BANK$2,650,000
2020-01-29AL&R $2,650,000 — from SM 21W87 LLC; 21 WEST 87 REALTY LLC to BNB BANK$2,650,000
2020-01-29Agreement $13,500,000 — from SM 28W88 LLC; 26 WEST 88 REALTY LLC; 18 WEST 88 REALTY LLC; SM 37W89 LLC; 28 WEST 88 REALT to BNB BANK$13,500,000
2020-01-23311: Sidewalk Condition — Blocked - Construction
2019
2019-09-25311: Overgrown Tree/Branches — Hitting Building
2019-05-30Boiler inspection
2019-05-07Boiler inspection — defects found
2019-04-19Rodent inspection: Passed
2018
2018-12-13Permit EW — ISSUED
2018-12-13Permit EW — ISSUED
2018-11-14311: Water System — Dirty Water (WE)
2018-10-25Job filed: RENOVATE UNIT 3A ON THE 3RD FLOOR. WORK TO INCLUDE REMOVING AND INSTALLING NEW INTERIOR NON LOAD BEARING PARTITIONS, PLUMBING, LIGHTING AND FINISH WO$50,000
2018-07-13HPD class A: § 27-2013 ADM CODE PAINT WITH LIGHT COLORED PAINT TO THE SATISFACTION OF THIS DEPARTMENT FIRE RETARDANT MATERIAL AT EAST WALL, BASEMENT LEVE
2018-07-13HPD class A: § 27-2046.1 HMC: POST A PROPER NOTICE OF CARBON MONOXIDE DETECTING DEVICE REQUIREMENTS, IN A FORM APPROVED BY THE COMMISSIONER, IN A COMMON
2018-07-13HPD class A: § 27-2045 ADM CODE POST A PROPER NOTICE OF SMOKE DETECTOR REQUIREMENTS, IN A FORM APPROVED BY THE COMMISSIONER, AT OR NEAR THE MAIL BOX . IM
2018-07-13HPD class A: § 27-2104 ADM CODE POST AND MAINTAIN A PROPER SIGN ON WALL OF ENTRANCE STORY SHOWING THE REGISTRATION NUMBER ASSIGNED BY THE DEPARTMENT AND
2018-07-13HPD class C: § 27-2033 ADM CODE POST NOTICE, IN FORM APPROVED BY THE DEPARTMENT, STATING THE NAME AND LOCATION OF THE PERSON DESIGNATED BY THE OWNER TO H
2018-07-13HPD class A: § 27-2053 ADM CODE POST SIGN ON WALL OF ENTRANCE STORY BEARING NAME, ADDRESS INCLUDING APARTMENT NUMBER IF ANY, AND TELEPHONE NUMBER OF SUPE
2018-07-13HPD class B: § 27-2005, 27-2007, 27-2041.1 HMC: REPLACE OR REPAIR THE SELF-CLOSING DOORS THAT IS MISSING OR DEFECTIVE .. IN THE ENTRANCE LOCATED AT APT 3
2018-07-13HPD class A: § 27-2005 HMC: POST, IN A FORM APPROVED BY THE COMMISSIONER, AND MAINTAIN A NOTICE IN A COMMON AREA OF THE BUILDING REGARDING THE PROCEDURES
2018-07-13HPD class B: § 27-2005 ADM CODE PROPERLY REPAIR WITH SIMILAR MATERIAL THE BROKEN OR DEFECTIVE FIRE RETARDANT MATERIAL AT EAST WALL, BASEMENT LEVEL AT PUB
2018-07-10311: PLUMBING — WATER SUPPLY
2018-07-10311: Water System — No Water (WNW)
2018-07-10Tenant complaint: PLUMBING — WATER SUPPLY
2018-03-05SPRD $21,500,000 — from 26 WEST 88 REALTY LLC; 221 WEST 70 REALTY LLC; 37 WEST 89 REALTY LLC; 21 WEST 87 REALTY LL to BANKUNITED, N.A.$21,500,000
2017
2017-11-06Rodent inspection: Passed
2017-02-14Rodent inspection: Passed
2016
2016-04-07Rodent inspection: Passed
2016-02-09Agreement — from 21 WEST 87 REALTY LLC to SM 21 W87 LLC
2015
2015-07-24Mortgage satisfied — from STE-SSAON, LTD to NORTHEAST COMMUNITY BANK
2015-07-01Mortgage assigned — from COHEN, TRUSTEE, STACEY L; THE LION GROUP INC. BENEFITS PROTECTION to CARLEON EXCALIBUR SPC LTD.
2015-07-01AL&R $21,500,000 — from SM 28W88 LLC; SM 21W87 LLC; 37 WEST 89 REALTY LLC; 18 WEST 88 REALTY LLC; 26 WEST 88 REALT to BANKUNITED, N.A.$21,500,000
2015-07-01Mortgage $6,000,000 — from SM 26W88 LLC; SM 18W88 LLC; 26 WEST 88 REALTY LLC; 18 WEST 88 REALTY LLC; SM 30W88 LLC; 21 to BANKUNITED, N.A.$6,000,000
2015-07-01AL&R $6,000,000 — from SM 30W88 LLC; SM 26W88 LLC; 21 WEST 87 REALTY LLC; SM 28W88 LLC; SM 18W88 LLC; 37 WEST 89 to BANKUNITED, N.A.$6,000,000
2015-07-01Mortgage assigned — from CARLEON EXCALIBUR SPC LTD. to BANKUNITED, N.A.
2015-07-01Mortgage $14,500,000 — from SM 221W70 LLC; 30 WEST 88 REALTY LLC; SM 18W88 LLC; SM 21W87 LLC; SM 30W88 LLC; SM 26W88 L to BANKUNITED, N.A.$14,500,000
2015-07-01Deed $6,200,000 — from ZEVSON LAND CO., L.P. to 21 WEST 87 REALTY LLC; SM 21W87 LLC$6,200,000
2015-07-01Agreement $21,500,000 — from 30 WEST 88 REALTY LLC; SM 30W88 LLC; SM 26W88 LLC; 28 WEST 88 REALTY LLC; 37 WEST 89 REALT to BANKUNITED, N.A.$21,500,000
2015-06-29TL&R — from COHEN, TRUSTEE, STACEY L; THE LION GROUP INC. BENEFITS PROTECTION
2015-05-08Rodent inspection: Passed
2015-03-13311: Graffiti — Graffiti
2014
2014-12-11Rodent inspection: Bait applied
2014-12-02Rodent inspection: Bait applied
2014-11-12Rodent inspection: Bait applied
2014-10-06Rodent inspection: Failed for Other Reason
2014-09-08Rodent inspection: Failed for Other Reason
2011-05-24HPD class B: SECTION 27-2018 ADMIN. CODE: ABATE THE NUISANCE CONSISTING OF MICE IN THE ENTIRE APARTMENT LOCATED AT APT 3A, 3rd STORY, 1st APARTMENT FROM
2011-05-24HPD class B: SECTION 27-2018 ADMIN. CODE: ABATE THE NUISANCE CONSISTING OF BEDBUGS IN THE ENTIRE APARTMENT LOCATED AT APT 3A, 3rd STORY, 1st APARTMENT FR
2011-05-24HPD class C: SECTION 27-2018 ADM CODE ABATE THE NUISANCE CONSISTING OF RODENTS ... RATS IN THE ENTIRE APARTMENT LOCATED AT APT 3A, 3rd STORY, 1st APARTME
2011-05-24HPD class B: SECTION 27-2018 ADM CODE ABATE THE NUISANCE CONSISTING OF VERMIN FLIES IN THE ENTIRE APARTMENT LOCATED AT APT 3A, 3rd STORY, 1st APARTMENT F
2011-05-24HPD class C: SECTION 27-2005 ADM CODE & 309 M/D LAW ABATE THE NUISANCE CONSISTING OF EXCESSIVE STORAGE OF CLOTHING AND NEWSPAPERS IN THE ENTIRE APARTMENT
2011-05-01311: HEATING — HEAT
2011-05-01Tenant complaint: HEATING — HEAT RELATED
2011-04-28311: NONCONST — VERMIN
2011-04-28311: NONCONST — VERMIN
2011-04-28311: NONCONST — VERMIN
2011-04-28311: NONCONST — VERMIN
2011-04-28Tenant complaint: NONCONST — VERMIN
2011-04-28Tenant complaint: NONCONST — VERMIN
2011-04-28Tenant complaint: NONCONST — VERMIN
2011-04-28Tenant complaint: NONCONST — VERMIN
2011-03-31311: PLUMBING — WATER-SUPPLY
2011-03-31311: HEATING — HEAT
2011-03-31311: NONCONST — VERMIN
2011-03-31311: NONCONST — VERMIN
2011-03-31311: NONCONST — VERMIN
2011-03-31311: Rodent — Rat Sighting
2011-03-31311: NONCONST — VERMIN
2011-03-31311: NONCONST — VERMIN
2011-03-31311: HEATING — HEAT
2011-03-31Tenant complaint: PLUMBING — WATER SUPPLY
2011-03-31Tenant complaint: NONCONST — VERMIN
2011-03-31Tenant complaint: NONCONST — VERMIN
2011-03-31Tenant complaint: NONCONST — VERMIN
2011-03-31Tenant complaint: NONCONST — VERMIN
2011-03-31Tenant complaint: HEATING — HEAT RELATED
2011-03-31Tenant complaint: HEATING — HEAT RELATED
2011-03-31Tenant complaint: NONCONST — VERMIN
2011-03-23Rodent inspection: Passed
2011-03-20311: PLUMBING — WATER-SUPPLY
2011-03-20311: HEATING — HEAT
2011-03-20311: NONCONST — VERMIN
2011-03-20311: NONCONST — VERMIN
2011-03-20311: NONCONST — VERMIN
2011-03-20311: NONCONST — VERMIN
2011-03-20311: GENERAL CONSTRUCTION — DOORS
2011-03-20Tenant complaint: GENERAL — DOORS
2011-03-20Tenant complaint: PLUMBING — WATER SUPPLY
2011-03-20Tenant complaint: HEATING — HEAT RELATED
2011-03-20Tenant complaint: NONCONST — VERMIN
2011-03-20Tenant complaint: NONCONST — VERMIN
2011-03-20Tenant complaint: NONCONST — VERMIN
2011-03-20Tenant complaint: NONCONST — VERMIN
2011-03-11City emergency repair (OMO): public hall stairs : properly secure/repair the broken/defective wooden treads as follows : 1st floor - 6th tread from b$795
2011-03-03311: NONCONST — VERMIN
2011-03-03311: NONCONST — VERMIN
2011-03-03311: NONCONST — VERMIN
2011-03-03311: HEATING — HEAT
2011-03-03311: PLUMBING — WATER-SUPPLY
2011-03-03311: NONCONST — VERMIN
2011-03-03311: NONCONST — VERMIN
2011-03-03Tenant complaint: PLUMBING — WATER SUPPLY
2011-03-03Tenant complaint: NONCONST — VERMIN
2011-03-03Tenant complaint: NONCONST — VERMIN
2011-03-03Tenant complaint: NONCONST — VERMIN
2011-03-03Tenant complaint: NONCONST — VERMIN
2011-03-03Tenant complaint: NONCONST — VERMIN
2011-03-03Tenant complaint: HEATING — HEAT RELATED
2011-03-01HPD litigation: Heat and Hot Water
2011-02-25HPD class C: SECTION 27-2033 ADM CODE PROVIDE READY ACCESS TO BUILDINGS HEATING SYSTEM , BOILER ROOM IS LOCKED
2011-02-22311: HEATING — HEAT
2011-02-22Tenant complaint: HEATING — HEAT RELATED
2011-02-17Rodent inspection: Failed for Other Reason
2011-02-15311: PLUMBING — WATER-SUPPLY
2011-02-15Tenant complaint: PLUMBING — WATER SUPPLY
2011-02-13HPD class B: SECTION 27-2005 ADM CODE REPLACE WITH NEW THE MISSING 5TH WOODEN BALUSTER AT PUBLIC HALL STAIRS, 3rd STORY
2011-02-13HPD class C: SECTION 27-2033 ADM CODE PROVIDE READY ACCESS TO BUILDINGS HEATING SYSTEM DOOR LOCKED AT BOILER ROOM
2011-02-12311: GENERAL CONSTRUCTION — STAIRS
2011-02-12311: GENERAL CONSTRUCTION — STAIRS
2011-02-12311: HEATING — HEAT
2011-02-12311: GENERAL CONSTRUCTION — STAIRS
2011-02-12311: NONCONST — VERMIN
2011-02-12311: Rodent — Mouse Sighting
2011-02-12311: NONCONST — VERMIN
2011-02-12311: GENERAL CONSTRUCTION — STAIRS
2011-02-12311: NONCONST — VERMIN
2011-02-12311: NONCONST — VERMIN
2011-02-12311: NONCONST — VERMIN
2011-02-12Tenant complaint: NONCONST — VERMIN
2011-02-12Tenant complaint: NONCONST — VERMIN
2011-02-12Tenant complaint: NONCONST — VERMIN
2011-02-12Tenant complaint: GENERAL — STAIRS
2011-02-12Tenant complaint: NONCONST — VERMIN
2011-02-12Tenant complaint: HEATING — HEAT RELATED