A modest record — below the level that usually signals systemic problems. More recorded distress than 77% of 6-24-unit residential buildings citywide. The citywide median for 6-24-unit residential buildings is 16.3 penalty
points per 10 units; this building carries 69.5. In ZIP 10009, 59% of residential buildings hold an A and
6% grade D or F.
How grades work
this building
A
B
C
Among 46,798 6-24-unit residential buildings citywide · left is less recorded distress, right is more
Open with the city right now
Open HPD violations
13 total — 4 class C (immediately hazardous), 6 class B, 3 class A. Oldest open since 2011-01-07.
status snapshot refreshed weekly from HPD records
Patterns
8 heat or hot-water complaints in the last three years (winter 2024–25: 2).
No bedbug-infested units reported in the last three years of filings.
What 311 hears from this address
28 service requests in the last three years. Most common: Noise (7) · HEAT/HOT WATER (3) · PLUMBING (3) · Outdoor Dining (3) · DOOR/WINDOW (2) · Residential Disposal Complaint (2).
Filed construction activity
No permitted work with a declared cost filed in the last decade. Permit
costs cover filed construction work only — they do not capture routine maintenance or repairs done
without a permit.
Rent-stabilization signals
Yes
Built before 1974 (1861)
Yes
Six or more residential units (8)
No
421-a / J-51 tax benefit on the current tax roll
2 of 3 signals present. This is the classic profile of a rent-stabilized building (pre-1974, 6+ units) — many units in such buildings remain stabilized. The definitive answer for any unit:
request its rent history from NYS Homes & Community Renewal (free, at hcr.ny.gov).
Registered with HPD — the names behind the building
Registered owner(s)
TOMPKINS SQUARE PARTNERS, LLC
Head officer
ERIC A MARGULES
Managing agent
ROWDY MANAGEMENT
Last registered
2025-08-29
as filed by the owner in the building's HPD registration
What the city thinks it's worth
Tax year
City market value
Assessed value
2025
$4,906,800
$2,208,060
2026
$5,672,000
$2,552,400
2027
$5,815,000
$2,616,750
The city's market estimate has risen
19% between tax years 2025 and 2027.
Not in the FEMA 1%-annual-chance floodplain (2015 preliminary maps).
Hurricane evacuation zone 4 of 6 — zone 1 evacuates first.
Not in the city's stormwater (cloudburst) flood maps under any modeled scenario.
No street-flooding or sewer-backup complaints on record at this address.
Sources: FEMA flood maps (coastal), NYC DEP Stormwater Flood Maps
(cloudburst), NYC hurricane evacuation zones, and 311 records for this address.
Getting around
Subway
1 Av — L · 0.3 mi straight-line (about an 8-minute walk) · station accessibility: full 2 Av — F · 0.3 mi straight-line (about a 9-minute walk) · station accessibility: none
Bus
Nearest boarding stop: Saint Marks Pl / Avenue A — M8 · 200 ft
Citi Bike
E 7 St & Ave A · 100 ft · station location as of 2026-09-23; live availability
School zones (2024–25 map)
Elementary: Elementary schools in this district are not zoned. Confirm with the DOE's school search.
Distances are straight-line, not walking routes. Transit locations from the MTA and
Citi Bike, bike facilities from NYC DOT, school zones from the DOE's 2024–25 maps.
28 311 service requests from this address in the last three years — 3 of them about heat or hot water.
311 will ask for the address, the apartment if the problem is inside, and what's wrong.
Contact details are optional for most complaints; food-poisoning reports can be anonymous. Complaints
appear in the city's public 311 data, usually within a day or two, and then in the Live from 311 box
on this page.
Most recent mortgage recorded against this lot: $1,722,583 on
2025-09-23 (lender: Santander Bank, N.A.), covering 2 lots — the amount covers all of them. Face amount at recording — it may have since been paid
down, refinanced or satisfied. View the recorded
document.
Date
Record
Amount
Per res. unit
2025-09-23
Agreement $7,085,000 — from TOMPKINS SQUARE PARTNERS, LLC to SANTANDER BANK, N.A.
$7,085,000
2025-09-23
Mortgage $1,722,583 — from TOMPKINS SQUARE PARTNERS, LLC to SANTANDER BANK, N.A.
$1,722,583
2015-10-20
AL&R $6,950,000 — from TOMPKINS SQUARE PARTNERS, LLC to RIDGEWOOD SAVINGS BANK
$6,950,000
2015-10-20
Agreement $6,950,000 — from TOMPKINS SQUARE PARTNERS, LLC to RIDGEWOOD SAVINGS BANK
$6,950,000
2015-10-20
Mortgage $2,923,592 — from TOMPKINS SQUARE PARTNERS, LLC to RIDGEWOOD SAVINGS BANK
$2,923,592
2012-07-26
AL&R $4,300,000 — from TOMPKINS SQUARE PARTNERS, LLC to NEW YORK COMMUNITY BANK
$4,300,000
2012-07-26
Agreement $4,300,000 — from TOMPKINS SQUARE PARTNERS, LLC to NEW YORK COMMUNITY BANK
$4,300,000
2012-07-26
Mortgage $524,160 — from TOMPKINS SQUARE PARTNERS, LLC to NEW YORK COMMUNITY BANK
$524,160
2008-04-16
Agreement $4,000,000 — from NEW YORK COMMUNITY BANK to TOMPKINS SQUARE PARTNERS, LLC
$4,000,000
2008-04-16
Mortgage $1,382,497 — from TOMPKINS SQUARE PARTNERS, LLC to NEW YORK COMMUNITY BANK
$1,382,497
2003-03-05
Mortgage $811,318 — from TOMPKINS SQUARE PARTNERS, LLC to THE ROSLYN SAVINGS BANK
$811,318
2000-10-05
Mortgage $804,974 — from TOMPKINS SQUARE PARTNERS, LLC to QUEENS COUNTY SAVINGS BANK
$804,974
1999-04-26
Mortgage $1,041,833 — from TOMPKINS SQUARE PARTNERS LLC to QUEENS COUNTY SAVINGS BANK
$1,041,833
1990-05-21
Mortgage $300,000 — from ZEBROWSKI, E. JOSEPH to UNION STATE BANK
$300,000
Ten-year activity
50250
2017
2018
2019
2020
2021
2022
2023
2024
34
2025
2026
EnforcementHousing & tenantsOwnership & moneyHealth & systems
Show as table
Year
Enforcement
Housing & tenants
Ownership & money
Health & systems
Total
2017
1
5
0
2
8
2018
2
11
0
3
16
2019
0
24
0
4
28
2020
0
21
1
3
25
2021
0
14
0
2
16
2022
0
10
0
4
14
2023
5
17
0
4
26
2024
1
6
0
5
12
2025
0
25
4
5
34
2026
0
18
0
1
19
This record is free. Keeping it free costs money. Servers, data pipelines, weekends. Pay what you want — a dollar helps.
311: Residential Disposal Complaint — Waste Left in Front of Other Residence
2026-05-24
311: Noise - Residential — Loud Music/Party
2026-05-15
311: Graffiti — Graffiti
2026-05-14
Rodent inspection: Passed
2026-05-06
311: Noise - Street/Sidewalk — Loud Music/Party
2026-05-01
311: Outdoor Dining — Sidewalk Zone Blocked
2026-04-25
311: Encampment — N/A
2026-04-23
311: Outdoor Dining — Sidewalk Zone Blocked
2026-04-22
311: Noise - Street/Sidewalk — Loud Music/Party
2026-04-11
311: Noise - Residential — Loud Music/Party
2026-04-01
HPD class C: § 27-2005, 27-2007, 27-2041.1 HMC, §238, § 309; § 107 (2) ( C) MDL AND 28 RCNY §25-171: REPLACE OR REPAIR THE SELF-CLOSING DOORS THAT IS MIS
2026-03-11
311: APPLIANCE — ELECTRIC/GAS RANGE
2026-03-11
Tenant complaint: APPLIANCE — ELECTRIC/GAS RANGE
2026-01-24
311: UNSANITARY CONDITION — PESTS
2026-01-24
311: DOOR/WINDOW — WINDOW PANE
2026-01-24
Tenant complaint: UNSANITARY CONDITION — PESTS
2026-01-24
Tenant complaint: DOOR/WINDOW — WINDOW PANE
2026-01-15
311: Abandoned Vehicle — With License Plate
2025-12-05
Bedbug filing: 0 infested units
2025-11-06
Rodent inspection: Passed
2025-11-01
311: Noise - Residential — Loud Music/Party
2025-10-26
311: WATER LEAK — SLOW LEAK
2025-10-26
Tenant complaint: WATER LEAK — SLOW LEAK
The full timeline
2026
2026-07-20311: Graffiti — Graffiti
2026-07-06311: Residential Disposal Complaint — Waste Left in Front of Other Residence
2026-04-01HPD class C: § 27-2005, 27-2007, 27-2041.1 HMC, §238, § 309; § 107 (2) ( C) MDL AND 28 RCNY §25-171: REPLACE OR REPAIR THE SELF-CLOSING DOORS THAT IS MIS
2026-03-11311: APPLIANCE — ELECTRIC/GAS RANGE
2026-03-11Tenant complaint: APPLIANCE — ELECTRIC/GAS RANGE
2025-10-26Tenant complaint: WATER LEAK — SLOW LEAK
2025-10-08311: PLUMBING — WATER SUPPLY
2025-10-08Tenant complaint: PLUMBING — WATER SUPPLY
2025-09-23Agreement $7,085,000 — from TOMPKINS SQUARE PARTNERS, LLC to SANTANDER BANK, N.A.$7,085,000
2025-09-23Mortgage $1,722,583 — from TOMPKINS SQUARE PARTNERS, LLC to SANTANDER BANK, N.A.$1,722,583
2025-09-23Mortgage assigned — from RIDGEWOOD SAVINGS BANK to SANTANDER BANK, N.A.
2025-09-23TL&R — from RIDGEWOOD SAVINGS BANK to TOMPKINS SQUARE PARTNERS, LLC
2025-09-23City emergency repair (OMO): at 1st story public hall fire door, replace hinges with new self closing hinges at 1st story public hall fire door, repl$520
2025-08-22311: HEAT/HOT WATER — APARTMENT ONLY
2025-08-22311: PLUMBING — WATER SUPPLY
2025-08-22Tenant complaint: PLUMBING — WATER SUPPLY
2025-08-22Tenant complaint: HEAT/HOT WATER — APARTMENT ONLY
2025-08-20HPD class C: § 27-2031 ADM CODE PROVIDE HOT WATER AT ALL HOT WATER FIXTURES IN THE ENTIRE APARTMENT LOCATED AT APT 2W , 2nd STORY, 1st APARTMENT FROM WES
2025-08-20HPD class C: § 27-2033 ADM CODE PROVIDE READY ACCESS TO BUILDINGS HEATING SYSTEM DOOR TO CELLAR LOCKED. AT BOILER ROOM
2025-08-19Boiler inspection
2025-08-19311: HEAT/HOT WATER — ENTIRE BUILDING
2025-08-19Tenant complaint: HEAT/HOT WATER — ENTIRE BUILDING
2025-08-19Tenant complaint: HEAT/HOT WATER — ENTIRE BUILDING
2025-08-06HPD class B: § 27-2005 ADM CODE PROPERLY REPAIR WITH SIMILAR MATERIAL THE BROKEN OR DEFECTIVE FIRE RETARDANT MATERIAL AT EAST WALL AT PUBLIC HALL STAIRS,
2025-08-06HPD class C: § 27-2005, 27-2007, 27-2041.1 HMC, §238, § 309; § 107 (2) ( C) MDL AND 28 RCNY §25-171: REPLACE OR REPAIR THE SELF-CLOSING DOORS THAT IS MIS
2025-08-05311: Residential Disposal Complaint — Waste Set Out Too Early or Too Late
2023-06-07HPD class A: § 27-2014 ADM CODE AND DEPT. RULES AND REGULATIONS. SCRAPE AND REMOVE RUST SCALES AND PAINT WITH 2 COATS OF PAINT ALL STORIES, ALL BALCONIES
2023-05-16311: Residential Disposal Complaint — Waste Set Out Too Early or Too Late
2023-05-05Rodent inspection: Passed
2023-04-14311: HEAT/HOT WATER — ENTIRE BUILDING
2023-04-14Tenant complaint: HEAT/HOT WATER — ENTIRE BUILDING
2023-03-27311: HEAT/HOT WATER — APARTMENT ONLY
2023-03-27Tenant complaint: HEAT/HOT WATER — APARTMENT ONLY
2023-02-08311: PLUMBING — RADIATOR
2023-02-08Tenant complaint: PLUMBING — RADIATOR
2023-01-27311: Noise — Noise: air condition/ventilation equipment (NV1)
2023-01-26ECB CLASS - 2 violation: FOUND H B SMITH OIL FIRED BOILER WITH STEAM LEAK IN REAR SECTION , HOLES IN CEILING, IMPROPER COMBUSTION AIR, EMERGENCY SWITCH NOT$625
2022-02-15HPD class A: (A) § HMC:FILE ANNUAL BEDBUG REPORT IN ACCORDANCE WITH HPD RULE AS DESCRIBED ON THE BACK OF THIS NOTICE OF VIOLATION OR AS DESCRIBED ON HPD
2021
2021-12-30Tenant complaint: HEAT/HOT WATER — ENTIRE BUILDING
2021-11-24311: HEAT/HOT WATER — APARTMENT ONLY
2021-11-24Tenant complaint: HEAT/HOT WATER — APARTMENT ONLY
2021-11-23311: ELECTRIC — NO LIGHTING
2021-11-23Tenant complaint: ELECTRIC — NO LIGHTING
2021-08-13Boiler inspection
2021-05-24311: Request Large Bulky Item Collection — Request Large Bulky Item Collection
2021-05-13Rodent inspection: Passed
2021-04-01HPD class A: (A) § HMC:FILE ANNUAL BEDBUG REPORT IN ACCORDANCE WITH HPD RULE AS DESCRIBED ON THE BACK OF THIS NOTICE OF VIOLATION OR AS DESCRIBED ON HPD
2021-04-01HPD class I: §27-2107 ADM CODE OWNER FAILED TO FILE A VALID REGISTRATION STATEMENT WITH THE DEPARTMENT AS REQUIRED BY ADM CODE §27-2097 AND IS THEREFORE
2021-03-04311: HEAT/HOT WATER — ENTIRE BUILDING
2021-03-04311: HEAT/HOT WATER — APARTMENT ONLY
2021-03-04Tenant complaint: HEAT/HOT WATER — ENTIRE BUILDING
2021-03-04Tenant complaint: HEAT/HOT WATER — APARTMENT ONLY
2021-02-24311: Request Large Bulky Item Collection — Request Large Bulky Item Collection
2021-02-21311: Request Large Bulky Item Collection — Request Large Bulky Item Collection
2020-09-06HPD class A: § 27-2005 HMC: POST, IN A FORM APPROVED BY THE COMMISSIONER, AND MAINTAIN A NOTICE IN A COMMON AREA OF THE BUILDING REGARDING THE PROCEDURES
2020-09-06HPD class A: § 27-2053 ADM CODE POST SIGN ON WALL OF ENTRANCE STORY BEARING NAME, ADDRESS INCLUDING APARTMENT NUMBER IF ANY, AND TELEPHONE NUMBER OF SUPE
2020-09-06HPD class B: § 27-2010, 2011, 2012 ADM CODE REMOVE THE ACCUMULATION OF REFUSE AND/OR RUBBISH AND MAINTAIN IN A CLEAN CONDITION THE REAR YARD
2020-08-21Rodent inspection: Failed for Rat Activity
2020-08-19LDMK — from NYC LANDMARKS PRESERVATION COMMISSION
2018-10-19Tenant complaint: HEAT/HOT WATER — ENTIRE BUILDING
2018-09-11ECB CLASS - 2 violation: WORK WITHOUT A PERMIT: NOTED UNDER JOB# 100611660 REPLACEMENT OF DOOR FRAMES AND DOORS IN HALLWAY, HOWEVER ON FIFTH FLOOR APT. WES$1,250
2018-08-24311: GENERAL — SIGNAGE MISSING
2018-08-24DOB complaint, category ?
2018-08-24Tenant complaint: GENERAL — SIGNAGE MISSING
2018-01-11HPD class C: § 27-2005 ADM CODE PROPERLY REPAIR THE BROKEN OR DEFECTIVE LOCK AT DOOR, ENTRANCE TO BUILDING. , 1st STORY
2018-01-07311: HEAT/HOT WATER — ENTIRE BUILDING
2018-01-07Tenant complaint: HEAT/HOT WATER — ENTIRE BUILDING
2017
2017-11-17Rodent inspection: Passed
2017-10-16311: Graffiti — Graffiti
2017-10-12FDNY inspection (RISK)
2017-09-26311: Derelict Vehicle — With License Plate
2017-09-25311: New Tree Request — For One Address
2017-01-09Rodent inspection: Passed
2017-01-04311: HEAT/HOT WATER — APARTMENT ONLY
2017-01-04Tenant complaint: HEAT/HOT WATER — APARTMENT ONLY
2016
2016-10-24HPD class I: SECTION27-2107 ADM CODE OWNER FAILED TO FILE A VALID REGISTRATION STATEMENT WITH THE DEPARTMENT AS REQUIRED BY ADM CODE ?27-2097 AND IS THER
2016-02-10HPD class B: SECTION 27-2040 ADM CODE PROVIDE ADEQUATE LIGHTING AT OR NEAR THE OUTSIDE OF THE FRONT ENTRANCEWAY OF THE BUILDING AND KEEP SAME BURNING FRO
2016-01-13Rodent inspection: Passed
2015
2015-11-19311: Missed Collection (All Materials) — 1RG Missed Recycling Paper
2015-10-20Mortgage assigned — from NEW YORK COMMUNITY BANK to RIDGEWOOD SAVINGS BANK
2015-10-20TL&R — from NEW YORK COMMUNITY BANK to TOMPKINS SQUARE PARTNERS, LLC
2015-10-20TL&R — from NEW YORK COMMUNITY BANK, SUCCESSOR; THE ROSLYN SAVINGS BANK to TOMPKINS SQUARE PARTNERS, LLC
2015-10-20AL&R $6,950,000 — from TOMPKINS SQUARE PARTNERS, LLC to RIDGEWOOD SAVINGS BANK$6,950,000
2015-10-20Agreement $6,950,000 — from TOMPKINS SQUARE PARTNERS, LLC to RIDGEWOOD SAVINGS BANK$6,950,000
2015-10-20Mortgage $2,923,592 — from TOMPKINS SQUARE PARTNERS, LLC to RIDGEWOOD SAVINGS BANK$2,923,592
2015-09-25Permit PL — ISSUED
2015-09-03Permit EW — ISSUED
2015-08-18311: Other Enforcement — E10 Obstruction (Street/Sidewalk)
2015-07-17Job filed: NEW EATING AND DRINKING ESTABLISHMENT AT FIRST FLOOR OF EXISTING U.G.6 STORE (WEST)AND STORAGE IN CELLAR AS PER C/O 120096811F. NEW BAR, ELECTRICAL AN$65,000
2015-07-17Job filed: NEW EATING AND DRINKING ESTABLISHMENT AT FIRST FLOOR OF EXISTING U.G.6 STORE (WEST)AND STORAGE IN CELLAR AS PER C/O 120096811F. NEW BAR, ELECTRICAL AN$65,000
2015-07-17Job filed: NEW EATING AND DRINKING ESTABLISHMENT AT FIRST FLOOR OF EXISTING U.G.6 STORE (WEST)AND STORAGE IN CELLAR AS PER C/O 120096811F. NEW BAR, ELECTRICAL AN$65,000
2015-07-10311: Other Enforcement — E10 Obstruction (Street/Sidewalk)
2014-04-23HPD class B: SECTION 27-2040 ADM CODE PROVIDE ADEQUATE LIGHTING AT OR NEAR THE OUTSIDE OF THE FRONT ENTRANCEWAY OF THE BUILDING AND KEEP SAME BURNING FRO
2014-04-01Rodent inspection: Passed
2013
2013-07-07311: Noise - Commercial — Loud Talking
2013-03-14Rodent inspection: Passed
2012
2012-12-27311: Water System — No Water/Low Pressure (WA5)
2012-12-13311: Water System — No Water/Low Pressure (WA5)
2012-07-26AL&R $4,300,000 — from TOMPKINS SQUARE PARTNERS, LLC to NEW YORK COMMUNITY BANK$4,300,000
2012-07-26Agreement $4,300,000 — from TOMPKINS SQUARE PARTNERS, LLC to NEW YORK COMMUNITY BANK$4,300,000
2012-07-26Mortgage $524,160 — from TOMPKINS SQUARE PARTNERS, LLC to NEW YORK COMMUNITY BANK$524,160
2012-06-16311: Noise — Noise: Construction Equipment (NC1)
2012-05-10311: Non-Emergency Police Matter — Other (complaint details)
2012-04-06HPD class B: SECTION 27-2040 ADM CODE PROVIDE ADEQUATE LIGHTING AT OR NEAR THE OUTSIDE OF THE FRONT ENTRANCEWAY OF THE BUILDING AND KEEP SAME BURNING FRO
2012-03-15311: PLUMBING — WATER-SUPPLY
2012-03-15Tenant complaint: PLUMBING — WATER SUPPLY
2012-01-31311: HEATING — HEAT
2012-01-31311: HEATING — HEAT
2012-01-31Tenant complaint: HEATING — HEAT RELATED
2012-01-31Tenant complaint: HEATING — HEAT RELATED
2011
2011-12-20311: HEATING — HEAT
2011-12-20Tenant complaint: HEATING — HEAT RELATED
2011-12-17311: HEATING — HEAT
2011-12-17311: HEATING — HEAT
2011-12-17Tenant complaint: HEATING — HEAT RELATED
2011-12-17Tenant complaint: HEATING — HEAT RELATED
2011-08-11Permit AL — ISSUED
2011-04-11Rodent inspection: Passed
2011-02-09311: PLUMBING — RADIATOR
2011-02-09311: PLUMBING — RADIATOR
2011-02-09Tenant complaint: PLUMBING — RADIATOR
2011-02-09Tenant complaint: PLUMBING — RADIATOR
2011-01-28City emergency repair (HWO): properly repair the broken or defective leaky radiator shutoff values in rooms # ne1 & ne2. restore to proper working or$97
2011-01-28City emergency repair (HWO): at apt 1a- adjust mixing valve to apt & entire building to prevent scalding hot water hazard 142 degrees to 120 degrees.$130
2011-01-07HPD class B: SECTION 27-2018 ADMIN. CODE: ABATE THE NUISANCE CONSISTING OF ROACHES IN THE ENTIRE APARTMENT LOCATED AT APT 1A, 1st STORY, 1st APARTMENT FR
2011-01-07HPD class C: SECTION 27-2005 ADM CODE PROPERLY REPAIR THE BROKEN OR DEFECTIVE LEAKY RADIATOR SHUT OFF VAVLE AT EAST RADIATOR IN THE 1st ROOM FROM NORTH A
2010
2010-12-20Tenant complaint: NONCONST — VERMIN
2010-12-10HPD litigation: Tenant Action
2010-12-10311: NONCONST — VERMIN
2010-12-10311: HEATING — HEAT
2010-12-10311: HEATING — HEAT-PLANT
2010-12-10311: HEATING — HEAT
2010-12-10Tenant complaint: HEATING — HEAT RELATED
2010-12-10Tenant complaint: NONCONST — VERMIN
2010-12-10Tenant complaint: HEATING — HEAT-PLANT
2010-12-10Tenant complaint: HEATING — HEAT RELATED
2010-05-13Permit EW — ISSUED
2010-05-07Rodent inspection: Passed
2010-04-29Rodent inspection: Passed
2010-03-16311: Street Condition — Cave-in
2010-02-02311: Graffiti — Graffiti
2009
2009-12-08Permit PL — ISSUED
2009-10-14Permit PL — ISSUED
2009-10-08Permit EW — ISSUED
2009-09-25Job filed: REFURDISH EXISTING COMM.SPACE U.G.#6 AS PER PLANS NEW COUNTERS,MINOR PLUMBING WORK A/C UNIT NO CHANGE IN USE EGRESS OR OCCUPANCY$15,000
2009-06-23Tenant complaint: NONCONST — VERMIN
2009-02-13Tenant complaint: NONCONST — RUBBISH
2009-02-13Tenant complaint: GENERAL — LOCKS
2009-01-08Tenant complaint: HEATING — HEAT RELATED
2009-01-01DOB violation LL6291:
2008
2008-10-20Permit AL — ISSUED
2008-04-16Agreement $4,000,000 — from NEW YORK COMMUNITY BANK to TOMPKINS SQUARE PARTNERS, LLC$4,000,000
2008-04-16Mortgage $1,382,497 — from TOMPKINS SQUARE PARTNERS, LLC to NEW YORK COMMUNITY BANK$1,382,497
2007
2007-12-07Tenant complaint: HEATING — HEAT RELATED