402 recorded events, 1967–2026, from 16 city data systems. The city's paper trail here is mostly 152 311 service requests, 133 HPD complaints, 40 ACRIS deeds & mortgages.
Full record, year by year Support this site
A sustained record of distress well beyond its peers. More recorded distress than 99% of 1-5-unit residential buildings citywide. The citywide median for 1-5-unit residential buildings is 0 penalty points per 10 units; this building carries 275.6. In ZIP 10023, 77% of residential buildings hold an A and 3% grade D or F. How grades work
Among 699,345 1-5-unit residential buildings citywide · left is less recorded distress, right is more
| Open HPD violations | 3 total — 3 class C (immediately hazardous), 0 class B, 0 class A. Oldest open since 2018-09-07. |
status snapshot refreshed weekly from HPD records
139 heat or hot-water complaints in the last three years (winter 2023–24: 43 · winter 2024–25: 64 · winter 2025–26: 32). Repeated winter clusters suggest a chronic heating problem.
No bedbug-infested units reported in the last three years of filings.
85 service requests in the last three years. Most common: HEAT/HOT WATER (69) · Illegal Parking (6) · PLUMBING (2) · GENERAL (2) · Boilers (1) · UNSANITARY CONDITION (1).
$40,300 in permitted construction work filed since 2016 (1 filings with a declared cost) — a rough measure of how actively the owner maintains the building. Permit costs cover filed construction work only — they do not capture routine maintenance or repairs done without a permit.
| Yes | Built before 1974 (1890) |
| No | Six or more residential units (5) |
| No | 421-a / J-51 tax benefit on the current tax roll |
1 of 3 signals present. Only a partial profile — stabilization is possible but less likely. The definitive answer for any unit: request its rent history from NYS Homes & Community Renewal (free, at hcr.ny.gov).
| Registered owner(s) | Susan T Nemens and Nemens Credit Shelter Trust |
| Head officer | DYLAN PICHULIK |
| Managing agent | XL Real Property Management |
| Last registered | 2025-07-23 |
as filed by the owner in the building's HPD registration
| Tax year | City market value | Assessed value |
|---|---|---|
| 2025 | $5,476,000 | $2,464,200 |
| 2026 | $6,571,000 | $2,956,950 |
| 2027 | $6,124,000 | $2,755,800 |
The city's market estimate has risen 12% between tax years 2025 and 2027.
| Heating fuel | NATURALGAS |
Not in the FEMA 1%-annual-chance floodplain (2015 preliminary maps).
Not in a hurricane evacuation zone.
Not in the city's stormwater (cloudburst) flood maps under any modeled scenario.
No street-flooding or sewer-backup complaints on record at this address.
Sources: FEMA flood maps (coastal), NYC DEP Stormwater Flood Maps (cloudburst), NYC hurricane evacuation zones, and 311 records for this address.
| Subway | 72 St — 1 2 3 · 0.2 mi straight-line (about a 6-minute walk) · station accessibility: full |
| Bus | Nearest boarding stop: W 72 St / West End Av — M5 · 300 ft |
| Citi Bike | Riverside Dr & W 72 St · 200 ft · station location as of 2026-09-23; live availability |
| School zones (2024–25 map) | Elementary: P.S. 199 Jessie Isador Straus. Confirm with the DOE's school search. |
Distances are straight-line, not walking routes. Transit locations from the MTA and Citi Bike, bike facilities from NYC DOT, school zones from the DOE's 2024–25 maps.
338 West 72 Street
| Heat or hot water | Heat or hot water |
| Apartment maintenance | Apartment maintenance |
| Bed bugs | Bed bugs |
| Residential pests | Residential pests |
| Rats or mice | Rats or mice |
| Anything else | Anything else |
85 311 service requests from this address in the last three years — 69 of them about heat or hot water.
311 will ask for the address, the apartment if the problem is inside, and what's wrong. Contact details are optional for most complaints; food-poisoning reports can be anonymous. Complaints appear in the city's public 311 data, usually within a day or two, and then in the Live from 311 box on this page.
Managed by XL REAL PROPERTY MANAGEMENT — 99 buildings, 536 units. Grades across the portfolio: A37 · B29 · C22 · D9 · F1. See the whole portfolio
showing 60 of 99 buildings
Most recent mortgage recorded against this lot: $48,441 on 2013-12-24 (lender: Flushing Bank). Face amount at recording — it may have since been paid down, refinanced or satisfied. View the recorded document.
| Date | Record | Amount | Per res. unit |
|---|---|---|---|
| 2013-12-24 | Mortgage $48,441 — from TANNENBAUM NEMENS, SUSAN to FLUSHING BANK | $48,441 | |
| 2013-12-24 | AL&R $630,000 — from TANNENBAUM NEMENS, SUSAN to FLUSHING BANK | $630,000 | |
| 2013-12-24 | Agreement $630,000 — from FLUSHING BANK to TANNENBAUM NEMENS, SUSAN | $630,000 | |
| 2007-11-16 | Mortgage $25,332 — from NEMENS, DOUGLAS E; NEMENS, SUSAN T to WASHINGTON MUTUAL BANK | $25,332 | |
| 2007-11-16 | Agreement $650,000 — from NEMENS, SUSAN T; NEMENS, DOUGLAS E to WASHINGTON MUTUAL BANK | $650,000 | |
| 2002-12-26 | Mortgage $324,436 — from NEMENS, DOUGLAS; NEMENS, SUSAN T. to WASHINGTON MUTUAL BANK, FA | $324,436 | |
| 2002-12-26 | Mortgage $675,000 — from NEMENS, SUSAN T.; NEMENS, DOUGLAS to WASHINGTON MUTUAL BANK, FA | $675,000 | |
| 1989-06-27 | Mortgage $293,199 — from NEMENS, DOUGLAS E; NEMENS, SUSAN T to HOME SAVINGS/AMERICA | $293,199 |
| Year | Construction | Enforcement | Housing & tenants | Ownership & money | Health & systems | Total |
|---|---|---|---|---|---|---|
| 2017 | 0 | 1 | 18 | 0 | 3 | 22 |
| 2018 | 0 | 0 | 6 | 0 | 2 | 8 |
| 2019 | 0 | 0 | 22 | 0 | 2 | 24 |
| 2020 | 0 | 0 | 3 | 1 | 0 | 4 |
| 2021 | 0 | 1 | 47 | 0 | 4 | 52 |
| 2022 | 0 | 0 | 16 | 0 | 3 | 19 |
| 2023 | 2 | 1 | 37 | 0 | 2 | 42 |
| 2024 | 0 | 2 | 42 | 4 | 2 | 50 |
| 2025 | 0 | 0 | 67 | 0 | 5 | 72 |
| 2026 | 0 | 0 | 33 | 0 | 1 | 34 |
Every one of the 402 recorded events, 1967–2026, is laid out year by year in the full report (print-ready).
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